Shipping and Returns

Shipping and Returns

From our warehouse to your door

Delivery and returns, without the guesswork

See what delivery costs, how long it usually takes and what to do if your order arrives damaged or incorrect.

Ships from

Pallabi, Dhaka

Free delivery

৳1000 or more

Delivery at a glance

Choose the option that works for you

Times are estimates after processing. Public holidays, severe weather, remote routes and courier capacity can add time. Your checkout shows the applicable charge before you place the order.

Inside Dhaka

Typical time
Usually 1–2 days
Charge
৳60

Home delivery within city areas

Outside Dhaka

Typical time
Usually 2–3 days
Charge
৳100

Courier delivery across Bangladesh

Warehouse pickup

Typical time
By arrangement
Charge
No delivery charge

House #19, Road W1, Block-C, Eastern Housing, Pallabi, Mirpur, 1st Floor, Dhaka 1216. Open 10 AM – 7 PM, Saturday to Thursday. Wait for us to confirm a time before you come.

If your cart has both in-stock and pre-order items, we send everything together once the pre-order arrives. You pay one delivery charge.

What happens next

From order to doorstep

Orders placed before 3:00 PM (Bangladesh time) are packed and handed to the courier the same day. Later orders go out the next working day.

  1. Step 1Cross

    Placed

    We check stock and confirm any details that need your attention.

  2. Step 2F2L

    Preparing

    We pick, check, protect and label your items at our Pallabi warehouse.

  3. Step 3OLL

    With courier

    Our courier partner takes it to your address. You get updates as it moves.

  4. Step 4PLL · solved

    Delivered

    Record the unboxing in one continuous video, so we can help quickly if anything is wrong.

Replacement guarantee

If something is wrong, tell us within 7 days

Our first option is to replace an eligible damaged or incorrect item. If we cannot provide a replacement, we may refund the item's price.

What is covered

  • The item arrived damaged or unusable.
  • You received a different item from the one ordered.
  • The issue is reported within the 7-day replacement period.
  • You can provide an unboxing video that clearly shows the issue.

What is not covered

  • A change of mind after the item has been opened or used.
  • Minor marks on products that are not factory-wrapped and work as intended.
  • Damage caused after delivery through misuse, accidents or modification.
  • Claims without enough evidence for us to verify what happened during delivery.

Record before you open

Record one continuous video showing the sealed parcel, shipping label, unboxing and the item. This helps us verify damage or a packing mistake quickly.

How to make a claim

Contact us with your order number, a short explanation and the unboxing video. Keep the item, accessories and packaging until we finish reviewing the claim.

Contact support

Need to change or cancel an order?

  • Before packing: open My Orders, choose the order and tap Cancel this order.
  • After packing: contact us quickly. We'll try, but can't promise a change.
  • After it ships: the order can't be cancelled. If you refuse the parcel at the door, we may charge ৳120.

Pre-orders usually arrive within 4 weeks (14–28 days). When stock is already on its way, the product page shows a closer date.