Shipping and Returns

Shipping and Returns

From our warehouse to your door

Delivery and returns, without the guesswork

See what delivery costs, how long it usually takes and what to do if your order arrives damaged or incorrect.

Ships from

Pallabi, Dhaka

Free delivery

৳1000 or more

Delivery at a glance

Choose the option that works for you

Times are estimates after processing. Public holidays, severe weather, remote routes and courier capacity can add time. Your checkout shows the applicable charge before you place the order.

Inside Dhaka

Typical time
Usually 1–3 days
Charge
৳60

Home delivery within city areas

Outside Dhaka

Typical time
Usually 2–3 days
Charge
৳100

Courier delivery across Bangladesh

Warehouse pickup

Typical time
By arrangement
Charge
No delivery charge

Pallabi, Dhaka — contact us before visiting

A cart containing both in-stock and pre-order items may ship in separate parcels. Each parcel below ৳1000 may have its own delivery charge; we show this before checkout.

What happens next

From order to doorstep

We normally process orders every day. Orders received after the day's processing window move to the next available window.

  1. Step 1

    Order confirmed

    We verify availability and confirm any details that need your attention.

  2. Step 2

    Packed with care

    Your items are picked, checked, protected and labelled at our Dhaka warehouse.

  3. Step 3

    Handed to the courier

    You receive order updates while our courier partner takes it to your address.

Replacement guarantee

If something is wrong, tell us within 7 days

Our first option is to replace an eligible damaged or incorrect item. If we cannot provide a replacement, we may refund the item's price.

What is covered

  • The item arrived damaged or unusable.
  • You received a different item from the one ordered.
  • The issue is reported within the 7-day replacement period.
  • You can provide an unboxing video that clearly shows the issue.

What is not covered

  • A change of mind after the item has been opened or used.
  • Minor marks on products that are not factory-wrapped and work as intended.
  • Damage caused after delivery through misuse, accidents or modification.
  • Claims without enough evidence for us to verify what happened during delivery.

Record before you open

Record one continuous video showing the sealed parcel, shipping label, unboxing and the item. This helps us verify damage or a packing mistake quickly.

How to make a claim

Contact us with your order number, a short explanation and the unboxing video. Keep the item, accessories and packaging until we finish reviewing the claim.

Contact support

Need to change or cancel an order?

You can cancel an eligible order yourself from its order page while it is pending, pending verification or marked unavailable—before packing begins. Open My Orders, select the order and choose Cancel this order. For other changes, contact us as soon as possible. Changes are not guaranteed after packing and an order cannot be cancelled after it has shipped. Refusing a shipped parcel may result in a ৳120 cancellation charge.

Pre-order timing is shown on the product page and may differ from the delivery estimates above.