When a refund may apply
- A damaged product is eligible and we cannot provide a replacement.
- You received the wrong product and we cannot provide the correct replacement.
- CubeNation confirms that an order cannot be fulfilled or delivered.
Refund Policy
Replacement comes first
A straightforward resolution when an order is wrong
Tell us within 7 days if an item arrived damaged or differs from your order. We first try to replace an eligible item. If we cannot, we may refund its full product price.
Your unboxing video matters
Record one continuous video showing the sealed parcel, courier label, opening and item. Keep all packaging and accessories while we review the claim.
Read return eligibilityHow it works
From claim to resolution
- 01
Send your claim
Contact us within the replacement period with your order number, explanation and unboxing video.
- 02
We review it
Our team verifies the order, product condition and evidence, then confirms whether replacement or refund applies.
- 03
Resolution
We arrange the eligible replacement first. If a replacement is not possible, we begin the approved refund.
How refunds are sent
Approved refunds are normally returned through the original payment method. We will agree an appropriate method when that is not possible.
When funds appear
After CubeNation issues a refund, banks and payment providers may take approximately 3–10 business days to show it.
Ready to make a claim?
Have your order number and unboxing video ready.