F.A.Q (FREQUENTLY ASKED QUESTIONS)
- What is this shop for?
– This shop is to popularize cubing in Bangladesh by supplying the cubers with necessary Cubes and a Cheaper price and Sponsoring them(Conditions apply).
- How Do I Order?
– Watch this
- Are all the Products available?
– No. We still don’t have full stock of all the product. Check this to see what we currently have in stock.
- What happens if I order a product that isn’t available? I really need it.
– We book it for you. We import cubes from China every month. So it takes around a month to bring your desired cubes. If you need it, just order and we would Bring it and notify you.
- Is there any Booking Charge?
– That depends on what you order. If you order things that isn’t common, we would charge 50% of the product cost as Booking confirmation. You have to pay that as Confirmation(via Bkash). Other 50% when the product arrives(Home delvery/Free shipping) or the Product is delivered(Cash on delivery[Office Delivery]/Local Pickup)
- Do you have any Physical Shop?
– We are an online based shop. So we don’t have any. But we have a warehouse . You are welcomed to visit there.
- Who are you?
– We are Speedcubers. We solve cubes just like most of us. But we love to spread the Cubing love with everyone. We are also a group of School and College going students around the age of 16-18(Writing Date: Jan 1st ,2019).
- How to Contact?
– Visit Us in Facebook. You can message us There. You can also email us at [email protected]
or Call 01972-810849.
- Whats your delivery method and speed?
– Check this
- I have placed an order? What to do now?
–We would update the order status to “Export” if everything is alright.Afterwards, wait 1-3 days (Depending on location) and become happy.
- How do you guys manage so many things at this age?
– It isn’t that hard actually. Dedication is all you need, With Rewards of course.
- Whats your refund policy?
-We would provide you 100% Product Cost Refund on specific cases like :§ The Product Gets Damaged before Delivery
§ The Product never Reaches you
§ The Product is Broken.We would Replace your Product on cases like :
§ The product is not as Specified in your order (Wrong Product). We would give you replacement. But in some cases, You may have to return the product. In that case the Return shipping fees has to be Paid by you.
- What are the benefits of Advance/booking order?
– No substantial benefits to be honest. But booking the cube means a confirmation that you would get this product confirmed on that specific shipment. As we do not take advance payment, we don’t provide special treatment either. But we do provide X% discount if the booking product is pretty costly(over 5k) in exchange for the buyer to pay 50% of the product cost as advance.
- What does those order status really mean?
Export – Order confirmed and ready to ship.
Next shipment – Will arrive approx 20 days later and the order is booked.
Awaiting booking – Order isn’t in stock. Please check email and confirm.
Out for delivery – Order has shipped for delivery.
Processing – Order is currently being checked for stock and other related things.
On Hold – Order has some issue. Please check email or messages. Otherwise call.
Cancelled – Order is cancelled. Can’t be delivered.
Completed – Order is delivered and Paid.
Full booked – Order’s payment is complete. WIll be delivered when arrives.
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