Frequently Asked Questions

CubeNation is a Bangladesh-based speedcube and twisty-puzzle store founded in 2016. We sell puzzles, accessories, lubricants and maintenance products, with a team of cubers available to help customers choose and use them.

After you place an order, we verify stock and any customer details that need attention, pick and pack the items at our Pallabi warehouse, and hand the parcel to a courier partner. You receive updates as the order progresses.

Every order is placed as cash on delivery, anywhere in Bangladesh. Prefer to pay online? Open your order after placing it and pay with bKash, Nagad or card. No payment up front. For a large first order, or an order that needs extra checks, our team may ask for part of the payment in advance to confirm it.

Yes, while the order shows Pending, Pending verification or Unavailable. Open My Orders, choose the order and tap Cancel this order. After that the button disappears, so contact us quickly if you need a change.

The Pallabi location is a fulfilment warehouse, not a walk-in retail store. You can select warehouse pickup during checkout and visit after our team confirms a suitable collection time. Pickups run 10 AM – 7 PM, Saturday to Thursday.

Yes. We import directly from the brands that make them, including GAN, MoYu, QiYi and X-Man. We don't sell copies.

Type your 3×3 average into Match me on the homepage, or pick Just starting in the Shop menu. For a child's first cube, any cube from that list is a good choice.

The item isn't in our warehouse yet. Pre-order it today with no payment, and we order it for you. It usually arrives within 4 weeks (14–28 days); when stock is already on its way, the product page shows a closer date.

We lube and tension your cube in Pallabi before it ships, so it turns smoothly from day one. It costs ৳180 per cube and adds up to 24 hours before dispatch. No lube bottle is included.

Usually not straight away. Most speed cubes leave the factory already lubed. Solve on it for a while first, then add lube when it feels dry, scratchy or loud, or when you want it faster or slower. A drop or two is plenty: too much makes any cube sluggish. Thin lubes make a cube faster and lighter, thick ones slower and more controlled — our lubing guide explains the difference. Rather not do it yourself? Add our lubing service when you order.

Magnetic, if you want to get faster. Small magnets pull each layer into line as you finish a turn, so turns land cleanly and the cube locks up less. Nearly every speed cube made today is magnetic. A non-magnetic cube is cheaper and fine for a first cube or a child who is just playing, but most cubers outgrow it quickly. See magnetic 3×3s

MagLev cubes swap the springs inside the core for magnets that push against each other. They do the springs' job — holding the pieces together with a little give — with less friction, so turning feels lighter, quieter and more even. It is a matter of feel, not a must: plenty of fast cubers still use spring cubes.

The World Cube Association (WCA) runs official cubing competitions, including the ones held in Bangladesh, and its rules say which puzzles you can use there: standard colours, and nothing on the puzzle that helps you solve. Almost every speed cube passes. It only matters if you compete — an illegal puzzle can't be used at a competition. Product pages mark the cubes we know are legal with “WCA legal”. Find a competition in Bangladesh

Most 3×3 speed cubes are 55 to 57 mm across, and 55–56 mm suits most hands, so start there if you are not sure. Smaller hands, children and one-handed solvers often prefer 54 mm or a 50 mm mini. Large hands may like 57 mm. Every product page lists the size in millimetres.

Give it a hundred or so solves — a few days of normal practice. A new cube can feel stiff or a little scratchy at first; as you turn it, the pieces wear in and the lube spreads evenly. Judge it after that, not on the first solve. If it still catches or feels loose, adjust the tension or relube it.

Inside Dhaka: usually 1–2 days, ৳60. Outside Dhaka: usually 2–3 days, ৳100. Delivery is free on orders of ৳1,000 or more. Times start once we've packed your order. Holidays, weather and remote areas can add time.

Tell us within 7 days if an item arrived damaged or does not match your order. We first try to replace an eligible item; if replacement is not possible, we may refund its product price. Record one continuous unboxing video and keep the packaging and accessories.

Call +88 09613750849, WhatsApp 01972-810849, email support@cubenationshop.com, or start live chat from the Contact Us page. The team answers 12 PM – 9 PM, Saturday to Thursday. For warehouse pickups, call 01911-810849. Include your order number so the team can help faster.

We've served Bangladesh's cubers since 2016 and delivered more than 25,000 orders. We source from the brands that make the puzzles, you can pay cash when your parcel arrives, and our reviews come from real orders on this store.

Loyalty points take money off future orders. You earn them from delivered orders, reviews, quests and daily check-ins. Store credit is taka in your CubeNation wallet. Sparks come from check-in streaks: spend them in the Spark Shop on profile cosmetics and streak freezes. Sparks have no cash value and can't be turned into points.

Signed-in customers can collect the daily check-in, build streaks, complete eligible order quests, connect a WCA profile for the one-time reward and earn points from approved reviews or qualifying delivered orders.

Order-based loyalty points are added after an eligible order is marked Delivered, not when the order is first placed.

No. It is a one-time reward for the first successful WCA connection on an account and appears as redeemed afterward.